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We Want You To Know We Are Here To Help
Please contact us with your questions, and we will respond as quickly as possible. (Typically withing 24 hours.) Also, for quick answers to common questions, please refer to Frequently Asked Questions.
Three Most Frequently Asked Questions
Will the Cluffy Lux Step® Shoe Insoles require a break-in period before they are comfortable?
You can wear the insoles all day right away, but you will be using and moving your foot much differently than you are used to, and this may create some temporary discomfort. This will resolve fairly quickly once the plantar fascia ligament stretches to its correct length.
How long do the insoles last?
We recommend wearing the Cluffy Lux Step® Shoe insoles daily, and most customers get about 8-10 months of normal wear out of a pair. If you exercise frequently, you may need to replace the insoles more often.
How do I clean the insoles?
Simply use a damp cloth and mild detergent to wipe the insoles off. Do not submerge them in water, as they are not waterproof.
Our Refund/Exchange Policy
If you are not satisfied with the Cluffy Lux Step® Shoe Insole for any reason, our 100% Satisfaction Money-Back Guarantee allows you to return or exchange your order within 30 days. Refunds will be processed back to the original form of payment, and you will receive an email when your refund is complete. Please note: shipping is non-refundable.
Mail your Return or Exchange to:
Returns Dept
Cluffy, LLC
48901 US Hwy 93, Suite A
Polson, MT 59860
This website is not intended to diagnose a medical condition. Seeking a qualified healthcare provider may be necessary to receive a medical diagnosis.
100% Satisfaction Money-Back Guarantee
Give the Cluffy Lux Step® insole a try for 30 days,
and if it doesn’t help with your foot pain,
we will provide a refund. (Excluding shipping cost.)